Privacy policy

Privacy Policy

Last updated: November 11, 2025

This Privacy Policy describes how Milania & Co (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.milaniaandco.ca (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to the individual using the Services—whether as a customer, website visitor, or another individual whose information we collect pursuant to this Policy.

By accessing or using our Services, you agree to the practices described below. If you do not agree, please do not use or access the Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal and regulatory reasons. Updates will be posted on this page with a revised “Last updated” date. Where required by law, we will notify you of any material changes.

How We Collect and Use Your Personal Information

To operate our business and provide the Services, we collect personal information from various sources depending on how you interact with us.

In addition to the purposes listed below, we may use your information to:

Communicate with you about orders or inquiries
Provide and improve the Services
Comply with legal obligations
Enforce our Terms of Service
Protect the rights and safety of our business and customers

Information We Collect Directly from You

Information that you provide directly may include:

Contact details: name, address, phone number, and email
Order information: billing address, shipping address, payment confirmation, and order details
Account details: username, password, or any data provided for account access
Customer support: messages or attachments you send when contacting us

Some features require this information to function; without it, certain parts of the Site may not be available.

Information We Collect Automatically

When you browse our Site, we automatically collect certain information about your interaction through cookies, pixels, and similar technologies. This may include:

Device and browser details
IP address and general geolocation
Site usage patterns and time spent on pages

This helps us improve our Site’s performance, security, and shopping experience.

Information We Obtain from Third Parties

We may also receive information about you from:

Our platform providers such as Shopify (for store management and analytics)
Payment processors who securely handle your card or bank information
Advertising and analytics partners (to understand customer behaviour and deliver relevant promotions)

All third-party service providers are contractually bound to use your information solely to perform their designated tasks for Milania & Co.

How We Use Your Personal Information

Order Fulfillment: Process and deliver your purchases, handle payments, shipping, returns, and support.
Customer Experience: Provide personalized recommendations, order confirmations, and service updates.
Marketing & Promotions: Send you product announcements, styling tips, or exclusive offers (you can opt out anytime).
Fraud Prevention & Security: Detect and prevent fraud, unauthorized transactions, or misuse of the Site.
Analytics & Improvements: Evaluate performance and improve our Site design, usability, and product offerings.

Cookies

We use cookies and similar technologies to power our store, remember preferences, analyze traffic, and show relevant content.
For details about Shopify cookies, please visit Shopify’s Cookie Policy.

You can manage or disable cookies in your browser settings, but doing so may affect certain functionalities such as checkout or saved preferences.

How We Share Personal Information

We may share your personal information in the following cases:

Service Providers: With trusted vendors performing functions such as payment processing, shipping, IT management, and marketing.
Business Partners: With affiliates or partners assisting in promotions or joint campaigns.
Legal & Compliance: To comply with applicable laws, regulations, subpoenas, or government requests.
Corporate Transactions: In the event of a merger, acquisition, or sale of assets.

We do not sell personal information, and we do not knowingly share or sell data of individuals under 16 years of age.

Third-Party Links

Our Site may include links to other websites or platforms not operated by Milania & Co. We are not responsible for the privacy or security of these external sites. Please review their own privacy policies before providing any personal information.

Children’s Privacy

Milania & Co does not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us to request deletion.

Security and Data Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your personal information
Request correction or deletion of your data
Withdraw consent for certain uses
Opt out of marketing communications

To exercise any of these rights, please contact us using the details below. We may request verification to confirm your identity before fulfilling your request.

Complaints

If you have concerns about how we handle your personal data, please reach out to us directly. You may also have the right to file a complaint with your local data protection authority.

International Transfers

If you access our Site from outside Canada, please note your information may be stored and processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.