Return and Exchange

Overview

Most purchases are final sale. Due to hygiene and product integrity standards, we do not accept returns or exchanges except in the following limited cases:

  • Item damaged in transit / defective on arrival (DOA)

  • Wrong item shipped

When eligible, our remedy will be an identical replacement or store credit, at our sole discretion. Refunds are generally not provided.

Nothing in this Policy limits your rights under applicable Canadian consumer protection laws.

Eligibility Windows

  • Damage / DOA: You must contact us within 48 hours of delivery with clear photos showing the damage or defect.

  • Wrong item shipped: You must contact us within 7 days of delivery, and the item must be unopened and unused.

Requests submitted outside these windows are not eligible for replacement or credit.

Strict Condition Checklist (All Must Be Met)

If a return is authorized, the following conditions apply:

  • Item is unworn, unused, and in original packaging, including all tags, pouches, inserts, and protective seals.

  • Packaging is undamaged and unmarked (no tape, writing, or labels on the jewelry box).

  • You provide proof of purchase, photos of the product and packaging, and obtain an RMA number before sending anything back.

  • You prepay and insure return shipping using our instructions.

  • Shipments sent without an RMA will be refused.

Final Sale / Non-Returnable Items

For hygiene and safety reasons, the following are final sale and non-returnable:

  • All jewelry (earrings, necklaces, bracelets, rings, anklets) once opened or worn

  • Hair accessories and styling items

  • Gift boxes, pouches, or packaging sold separately

  • Clearance / final sale items

  • Custom, pre-order, or special-order pieces

  • Gift cards, digital goods, and discounted bundles (if any item has been opened)

Restocking & Fees (If a Return Is Authorized)

  • A 20–30% restocking fee may apply, at our discretion.

  • Shipping fees are non-refundable. If we issue a prepaid return label, its cost will be deducted from any store credit.

  • Refused or undeliverable packages are treated as returns (if eligible) minus two-way shipping and applicable fees.

  • Missing packaging, tags, or accessories may incur additional deductions.

Process for DOA / Wrong Item

  1. Contact info@milaniaandco.ca within the required timeframe.

  2. Include your order number, photos (product, inner & outer packaging), and a brief description.

  3. Keep all original packaging; carriers may require inspection.

  4. We may request additional details or troubleshooting before approval.

  5. Once approved, we’ll issue an RMA number and return instructions.

  6. Upon verification, we’ll ship an identical replacement. If identical stock is unavailable, we may issue store credit. (No substitutions or upgrades.)

Manufacturer Warranties

Some products may include a manufacturer warranty covering defects. Warranty claims are handled directly through the manufacturer per their terms and do not constitute a return to Milania & Co.

Exchanges

We do not offer exchanges for style, size, or personal preference. Exchanges are limited to the identical item only in the case of DOA or wrong item as described above.

Cancellations & Price Adjustments

  • Orders may be non-cancellable once placed. If a cancellation is possible, a processing fee may apply.

  • Shipped orders cannot be cancelled.

  • We do not offer price adjustments or partial refunds on prior purchases.

Refund Method (Rare Cases)

If a refund is issued (at our discretion), it will be processed to the original payment method only.
For financed or installment orders, refunds (if applicable) are handled per the financing provider’s policies.
Please allow 10–14 business days after inspection for processing.

Contact

Questions or concerns?
📧 Email: info@milaniaandco.ca
Please include your order number in all correspondence. We aim to respond within one business day.